Marketing Manager Sara Rosenzweig attended Luxury Daily’s first annual Luxury Retail Summit last month. This daylong event featured speakers from Lalique, Porsche Design, Fairmont Hotels, Gucci, La Mer, Hearst Design Group and the former CEO of Bergdorf Goodman.
No matter the companies’ specialties, each group put special emphasis on customer relations and customer service, stressing how overall experience for the customer is what is going keep them coming back.
AKA believes firmly that theatergoing is a premium experience and attending this conference only further enhanced this belief. The conference reinforced our basic principles such as marketing with consumers, not at them, and never undervaluing our product. We know we have something special and only seek to treat it as such.